Returns, Exchange & Warranty
30 Day Return or Exchange (Australian residents only).
If you are for any reason not satisfied with your Frog Orange carrier you can return it within 30 days of purchase for exchange or refund.
Proof of purchase is required to process an exchange or refund. Frog Orange can only accept returns of carriers purchased directly from our website frogorange.com.au
Returned items must be in ‘as new’ condition, and include all accessories, components and documentation (including the original packaging). Item/s must not have been used, washed or altered in any way. Return postage cost will be at your own expense.
A refund will be issued using the same form of payment used to purchase the item once the return is received and validated by Frog Orange.
To arrange your return or exchange, complete the contact form below with your order number or email firstname.lastname@example.org
Address for returns to be sent to:
PO BOX 641, Redbank Plains, Qld, Australia 4301.
Once the items have been received, we will send you an email confirming the receipt of item and process your request.
Change of mind returns for overseas customers:
Unfortunately due to high shipping costs, no returns or exchange are offered for change of mind. Purchases are final and the responsibility of the customer
Our baby carriers are safety certified and have been tested according to European Safety Standards CEN/TR 16512 (2015) or USA standards ASTM F2236-16a as there are no safety standards in Australia. This means the structural integrity of our baby carriers meet this international standard.
Our goods come with a 12 month manufacturers guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you require clarification or have any questions, please contact us.
The warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper use, assembly, maintenance or storage of Frog Orange products.