FAQ'S

EXPLORER CARRIER

Can I use the Explorer carrier with a newborn?

Our carriers are designed for use from 4 months old. The minimum weight is 5kg (10Ibs), however we recommend for your baby to be 4 months old or when their newborn posture (legs and arms flexed) have relaxed so that they can sit in the carrier comfortably and correctly. 

Can I use my Frog Orange wetsuit baby carrier as a regular carrier too?

Our wetsuit baby carriers are designed and safety certified to use as fully functional infant carriers. This means they can be used as an every day carrier too.

  • Super convenient to/from the beach, pool, hotel or home.
  • Awesome for the water, keeping your little one warm when wet.
  • Great protection on a cold winter's day in the rain, wind or snow.
Does the wetsuit material make you hot?

If it's cold, raining or even snowing then you've hit the sweet spot with Frog Orange as our wetsuit material is always happy and warm in the wet.

If you're in the sunshine and enjoying family adventures wearing our wetsuit baby carriers and you're in the water, you will be cool. Even if you're only ankle deep, your body temperature cools and so will your baby. A little splash from time to time will also add to the fun too.

If you are walking around the streets on a super hot day for extended periods of time, the wetsuit material will make you hot, so regular breaks and hydration recommended to keep you both cool. 

Can I carry my baby facing-out too?

No, our carriers do not correctly support a forward facing position. We believe that chest-to-chest is the best carry position for your growing baby as it is the optimal position to promote healthy spine and hip development.

Our carrier designs have two facing-in chest-to-chest positions to allow your baby’s hips to spread and straddle your body to form a 'M' position (also known as the Froggy carry position) as recommended by the International Hip Dysplasia Institute as 'hip healthy'.

Please note: If opting for a forward facing carrier, please note that there are current recommendations that baby only be worn in this position for a maximum of 15-20 minutes at a time.

How long can I use the carrier for?

Our carriers are suitable up to 15kgs or approximately 2 years of age.

I am unsure if I am using the carrier correctly

We are always here to help ensure that both you and your baby are safe and comfortable when using our carriers.

Please refer to our demonstration videos or email us for a free video consult at hello@frogorange.com.au

Can I wash my carrier?

Absolutely!

We recommend you rinse your carrier in clean water after each use in salt or chlorinated water before hanging your carrier up to dry completely.

When required, you can machine wash your carrier on a cold delicate cycle inside the mesh garment bag your carrier arrived in. (no bleach).

Please refer to the care instructions printed on your carrier or the included User Manual.

SHIPPING & RETURNS

When will be order be posted?

We endeavour to pack and dispatch your orders from our Brisbane HQ as quickly as possible, but please allow 1-2 business days processing time. Once your order has left our warehouse you will be notified via email and provided a tracking number to track your goods. 

We are unable to ship on public holidays. If you place your order on a public holiday your items will be packed and despatched on the next scheduled business day.

We ship via Australia Post with both Standard and Express shipping options. Please note all domestic orders will not require a signature on delivery.

Depending on the shipping option chosen at checkout and your address, shipping times will vary and we are not liable for any unforeseen shipping delays.

I've changed my mind on my order

Once your order is confirmed we cannot add or change any items , nor can we cancel any order.

Should you wish to request a refund or exchange, please refer to our Warranty, Refunds & Exchange page.

Fortunately, in Australia it’s common to be invited to join a parents group once you’ve welcomed your baby into the world.  Mother's groups, Parents groups and Dads groups, whatever ever group you have joined, the benefits go beyond coffee-drinking and sharing information. Being connected with local people going through the same life stage as you, has mental and physical health benefits for parents, and is great for baby's development too... we want to extend the benefits to buying together to get special deals! 

Frog Orange is a lifestyle brand, we exists to get families out of the house and enjoying the sun, sand, fresh air and the magic that comes from being in the water. Perfect for our Aussie climate, our all seasons baby carrier for water is made from soft stretch neoprene, safety certified to international standards for ages 2months - 2years (4kg - 15kg). Our unique ergonomic design enables buoyancy and ensures you carry your little adventurer in the "M" seat position, whilst keeping your little one warm when wet. Beach days made easy, hands free fun, if you also have older children to supervise. Babies learn through sensory experiences, its encouraged to develop confidence in your baby and a life long love of the water by early introduction -  why not try a postnatal Aqua class together at your local pool? 

In cooler months, the Explorer keeps baby safe, warm and insulated from the wind and cold, at the playground, camping or in the snow.

 

You love your parents group, why not share the savings with them? If you are a member of a Parents Group (or have multiple friends or family members with small children) and are interested in buying 4 or more EXPLORER baby carriers please contact us at support@frogorange.com.au so we can offer you a Parents Group Discount.  

We offer a flat rate of $25 Australia-wide no matter how many carriers you order. 

Benefits of meeting other parents include:

  • Becoming part of an instant support network,
  • Learning from each other and discovering different ways of parenting,
  • Taking time out from home life,
  • Connecting and making new friends in your local area,
  • Finding out about childcare options or activities for young ones,
  • Being able to talk about your feelings and emotions as a new parent, and
  • The opportunity to make life-long friends.

 Look out in your community or online to join a parents group today.