Our Explorer carriers are shipped in a mesh travel bag and gift box from our HQ in Brisbane, Queensland. All orders are dispatched in eco friendly waterproof mailers to ensure your items are delivered in the same condition they left our warehouse.
For shipping within Australia
We endeavour to pack and dispatch your orders as quickly as possible, but please allow 1-2 business days processing time. Once your order has left our warehouse you will be notified via email and provided a tracking number to track your goods.
We are unable to ship on public holidays. If you place your order on a public holiday your items will be packed and despatched on the next scheduled business day. If you have requested a 'signature on delivery' and you are not home at the time, your order will be delivered to your local post office and a collection card will be left. If you have not specified to have your order signed for, Australia post will leave your parcel in an area deemed safe.
We ship via Australia Post with both Standard and Express shipping options.
Depending on the shipping option chosen at the checkout and your address, shipping times will vary and we are not liable for any unforeseen shipping delays.
International shipping rates and shipping times are calculated at checkout based on your delivery location. Orders shipped outside of Australia may incur additional duties and taxes charges. These charges are due at time of delivery and are the responsibility of the customer. Frog Orange is not liable for any import taxes, duties or brokerage fees. Please contact your local customs office if you require more details about your countries duties and taxes requirements.
Please note all shipping times are provided by our third party providers as a guide only. Frog orange cannot guarantee your order will arrive within this timeframe. Please refer to your tracking number for all updates on your order while in transit. Please note that delays may occur during high demand / peak periods or current COVID-19 restrictions.
Please ensure all shipping details are correct before confirming your order. Once your order is shipped it becomes the property and responsibility of the purchaser. Replacements and/or refunds will not be granted for any damages occurred in transit, missing or lost parcels, or for any delays in shipment.
Please email email@example.com if you have any additional shipping questions.