Shipping

Within Australia

FREE Standard Shipping for all orders over $100 in Australia. All parcels under this price are shipped at a flat-rate of $5.

Please allow us 1-2 business days to dispatch (pick & pack) your order. Orders are sent from Melbourne with next day delivery and Sydney 1-2 business days. There are longer estimated transit times for further national locations. Example: WA 4-7 business days. Tracking notifications are sent by email.

Express Post within Australia available at a flat rate of $16.

International

International orders are sent via DHL International Express using 3kg satchels. Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 3-5 business days. DHL will only deliver to a physical address NOT PO BOXES. Satchels fit one Frog Orange baby carrier and multiple hats at the following rates:

  • $30 AUD - New Zealand
  • $35 AUD - North America
  • $39 AUD - Asia
  • $40 AUD - Europe

Duties & Taxes

All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include:

1. The Sales Tax applied by your country for purchases from Australia; and

2. Duties charged for processing by your country.

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not Frog Orange) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.