FAQ'S

EXPLORER CARRIER

Can I use the Explorer carrier with a newborn?

Our carriers are designed for use from 4 months old. The minimum weight is 5kg (10Ibs), however we recommend for your baby to be 4 months old or when their newborn posture (legs and arms flexed) have relaxed so that they can sit in the carrier comfortably and correctly. 

Can I use my Frog Orange wetsuit baby carrier as a regular carrier too?

Our wetsuit baby carriers are designed and safety certified to use as fully functional infant carriers. This means they can be used as an every day carrier too.

  • Super convenient to/from the beach, pool, hotel or home.
  • Awesome for the water, keeping your little one warm when wet.
  • Great protection on a cold winter's day in the rain, wind or snow.
Does the wetsuit material make you hot?

If it's cold, raining or even snowing then you've hit the sweet spot with Frog Orange as our wetsuit material is always happy and warm in the wet.

If you're in the sunshine and enjoying family adventures wearing our wetsuit baby carriers and you're in the water, you will be cool. Even if you're only ankle deep, your body temperature cools and so will your baby. A little splash from time to time will also add to the fun too.

If you are walking around the streets on a super hot day for extended periods of time, the wetsuit material will make you hot, so regular breaks and hydration recommended to keep you both cool. 

Can I carry my baby facing-out too?

No, our carriers do not correctly support a forward facing position. We believe that chest-to-chest is the best carry position for your growing baby as it is the optimal position to promote healthy spine and hip development.

Our carrier designs have two facing-in chest-to-chest positions to allow your baby’s hips to spread and straddle your body to form a 'M' position (also known as the Froggy carry position) as recommended by the International Hip Dysplasia Institute as 'hip healthy'.

Please note: If opting for a forward facing carrier, please note that there are current recommendations that baby only be worn in this position for a maximum of 15-20 minutes at a time.

How long can I use the carrier for?

Our carriers are suitable up to 15kgs or approximately 2 years of age.

I am unsure if I am using the carrier correctly

We are always here to help ensure that both you and your baby are safe and comfortable when using our carriers.

Please refer to our demonstration videos or email us for a free video consult at hello@frogorange.com.au

Can I wash my carrier?

Absolutely!

We recommend you rinse your carrier in clean water after each use in salt or chlorinated water before hanging your carrier up to dry completely.

When required, you can machine wash your carrier on a cold delicate cycle inside the mesh garment bag your carrier arrived in. (no bleach).

Please refer to the care instructions printed on your carrier or the included User Manual.

SHIPPING & RETURNS

When will be order be posted?

We endeavour to pack and dispatch your orders from our Brisbane HQ as quickly as possible, but please allow 1-2 business days processing time. Once your order has left our warehouse you will be notified via email and provided a tracking number to track your goods. 

We are unable to ship on public holidays. If you place your order on a public holiday your items will be packed and despatched on the next scheduled business day.

We ship via Australia Post with both Standard and Express shipping options. Please note all domestic orders will not require a signature on delivery.

Depending on the shipping option chosen at checkout and your address, shipping times will vary and we are not liable for any unforeseen shipping delays.

I've changed my mind on my order

Once your order is confirmed we cannot add or change any items , nor can we cancel any order.

Should you wish to request a refund or exchange, please refer to our Warranty, Refunds & Exchange page.

Our Office

Frog Orange HQ is based in Brisbane, Queensland, Australia.

Our office is open Monday to Friday 9am - 5pm AEST. For all enquiries, including wholesale, please contact; 
E: hello@frogorange.com.au 
M: +61 421 846 756

Postal Address: PO Box 641 Redbank Plains, 4300 QLD 

ABN: 23 655 242 916

Email us using the form below