Frog Orange uses the services of Sendle and currently offer Free Shipping anywhere in Australia for orders over $100.
Please allow us 1-2 business days to dispatch (pick & pack) your order. Orders are sent from Melbourne with next day delivery and Sydney 1-2 business days. There are longer estimated transit times for further national locations. Example: WA 4-7 business days.
Tracking notifications are sent by email.
International orders are sent via DHL International Express at the following rates: $30 AUD - New Zealand, $35 AUD - North America, $39 AUD - Asia, $40 AUD - Europe. Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 3-5 business days via DHL.
Duties and taxes:
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not Frog Orange) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
DHL will only delivery to a physical address - NOT PO BOXES. All orders require a signature on delivery, therefore please ensure your delivery address is attended during business hours. Business addresses are preferred. Once dispatched a unique tracking number will be provided by email.
If you require Frog Orange to ship to a country that is not listed please email firstname.lastname@example.org